Assurance Carpet Care
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Frequently Asked Questions &
What is the difference between
your price estimates and your price quotes for your cleaning services?
A price estimate is only a rough
figure for my services rendered, based on my pricing sheet. Typically, I charge by square footage,
which is $25 per 150 square feet, which is the cost of a typical bedroom. Other factors that come into play are
how dirty the carpet is and if it has been vacuumed at all, pet odor issues,
etc. This rough estimate only gives
you an idea of how much it will cost to clean carpeting at your residence. It is NOT a guaranty of the final cost
of cleaning your carpeting, tile, or upholstery!
A price quote is a solid written price
telling the customer how much the job will cost to complete. The price will not change unless areas
and services are added to the tab.
I will be happy to come out and give you a written price quote within a
day or two. If your budget is tight, then I would highly recommend this method
for you. The written price quote is
good for 12 months. So, you have plenty of time to think about it and save the
funds for it.
Commercial businesses will need
to have me come in person for written price quotes due to need for square foot
measurements and other considerations.
I am just calling around for the lowest price
for carpet cleaning. Do you offer Groupons or other discounted third party coupon services?
The answer is No, I don’t!
I don’t offer Groupons and other heavily
discounted coupon services for my customers. I do offer my own discounts
though. Please see my pricing sheet for further
I have a 1600 square foot house. I need the
living room, hallway, and three bedrooms done. How much?
I don’t base my pricing on the total square
footage of your house. Just on how
much square footage of carpet you have.
Answer: This is an ESTIMATE
ONLY, based on regular cleaning:
Living room 2-3 areas = $52-$78
Bedrooms 3 areas =
Hallway 1 area =
5 Area Discount =
Total Cost =
What does this include?
Answer: Each cleaning includes a thorough hot water
extraction cleaning in each of the areas, which includes all carpet areas,
especially along the side boards, behind doors, in closets, and as far under
the furniture as I can reach. The
carpet cleaning also includes surface spot & stain removal for most types
of stains. A light disinfectant deodorizer is included with each cleaning as
much carpet can you clean for $105?
Answer: Regular Carpet Cleaning Process:
Living room size 300 Sq ft or less & 3 Bedrooms (closets are included)
Living room size -300 Sq ft or less
This will be $105 and Not 1 penny more!
you do price matching with other businesses?
No, but I try to keep my prices as competitive as
possible in order to retain market share.
Why do you charge by square footage, when other
companies simply charge by the room or even give flat rates based on the square
footage of the house?
Because some rooms, ie,
game rooms, and other large open areas can cover up to several hundred square
feet. It would not be cost effective to provide the level of cleaning services
that we stand by; the cost of gas, quality chemicals, and labor put into each
job, if we did this work for less money. Every business has different standards
and methods for price determination based on their size and overhead. QACC
makes pricing: clear, fair, &
simple to figure out. If we charged $99 for a large house with lots of square
footage, we would have to cut back in other areas, which would compromise the
quality of work we stand by and the time we put into each area to achieve a
high level of customer satisfaction.
So, what is the difference between what you
offer and the guy who is offering to clean my entire house for less than a
As a business owner, I will not speak for the
practices of other businesses in my industry, but I can speak about my own
business practices. I can say that Quality Assurance Carpet Care invests lots
of money each year in top grade chemicals and keeps its equipment well
maintained, cleaned, and oiled after every cleaning job. I also invest in new
& good quality equipment. I don’t buy used junk, simply because I
refuse to compromise and skimp on the quality of work my clients pay good money
for and deserve to get. So I spend the time and the money to keep my hoses,
wands, and truck mount well maintained, running efficiently, and leak
free. You will get quality cleaning
and excellent, reliable service from my company and it’s techs.
also invest in education and research, which includes going to training
workshops, IICRC Classes, and product research to further my knowledge level in
order to serve my clients better. This is not a summer job for me. It's a full
time business I run and work hard at what I do.
Do you want 2 guys rushing through a $49 cleaning job to get to the next one in
order to meet daily quotas or do you want someone who will take the time to do
the cleaning right and to a high level of customer satisfaction?
would encourage you as the prospective client to carefully check around and see
what the community says about a business and study reviews from their
customers. Please don't select a
company SOLEY because they offer the cheapest services in town. The old saying,
"You get what you pay for" still holds true and don't let anyone fool
you about that!
Do You Rate Yourself next to other top carpet cleaning businesses in town?
don’t waste my time with this matter! There are a number of other carpet
cleaning businesses in the Tulsa area that do a fine job and their technicians
maybe highly certified and very good in this field of work. My goal is not to stand around judging
my competition for their performance, but to do the best job that I can do for
my clients and to let my work stand out to them. My clients, as paying customers of the
carpet cleaning industry, can best judge for themselves who they want to come
and serve them based on their own criteria and standards.
I am thinking about renting a carpet machine or
using one I bought? It's so much cheaper than hiring a pro. Can you beat the
price on renting a carpet machine?
that's like comparing an old bicycle to a 2015 Chevy Silverado. You simply
can't compare the level of cleaning power that a high powered truck mount
engine provides, the professional chemicals used, and the technical expertise
that comes with all this to a store bought or rented cleaning machine.
client; whose husband tried to save money by renting equipment, called me after
watching the husband spend several hours struggling with a leaky, smelly rental
machine only to find that the carpet was left wet, smelled bad, and still
looked dirty after spending almost $90 on rental and store bought chemicals. I
came out the next day and they were dazzled by the results in 1/3 the time it
took them. Both said the carpet looked new again, smelled great, and was dry in
just a few hours. The cost of getting 5 areas done with QACC was only $15 more
than what they had spent at the store.
Need I say more?
What is the difference between the regular cleaning and the heavy
two separate cleaning
heads for my RotoVac Rotary Carpet Cleaner. The regular head has 3 vacuum ports and
three jet sprayers, which is fine for most carpet cleaning. However, the heavy
duty brush head has in addition to the 3 jet sprayers a brush, made for carpets
that can get even the most ground in, dirty carpets clean again. The results
are phenomenal! However, different chemicals are needed for heavy duty
cleaning, more stress is put on the equipment, and more time is needed to get
the carpets clean again, but with greater results than with the regular carpet
some good examples of HD Cleaning Results: Click on the sets below to see
before and after pics:
How do I know if the carpet is going to need the regular cleaning
or the heavy duty cleaning?
technician, who is experienced with using both heads will tell you which
cleaning head will be used when he gives you a written quote. If the carpet you want cleaned is so
filthy that it is hard to tell what the original color was, then this is a good
indication that you need heavy duty cleaning.
have BIG red and blue stains on my carpet, but it has not been treated with
stain guard. Can you still get
these out? How much does this cost?
have chemicals that can fade these out under heat and get rid of the spots
completely. I can’t guarantee
the results though. Prices vary
according to the size of the stains. If the stains seem to be from the same
substance, I can try this process on 1 or 2 of the stains and if I can’t
fade them out to your satisfaction.
If I can’t get them out, then you don’t get charged. Pics: Set
just dropped paint all over my carpet! What do I do?
all, if it is a latex paint, keep it wet.
You can take a pint or even a quart of water and pour it gently around
and over the paint spill. The idea is to keep saturate the carpet saturated
with moisture. Then cover it with a
wet towel and call us right away! The sooner we get there, the better. Once the paint starts to dry, it becomes
exponentially more difficult to get out of the carpet. If I can start removing the paint while
it is completely wet, then I can get most of it out with extraction equipment. I will use my equipment to suck up water
If the paint is oil based, then it has
to be saturated with paint thinner and then emulsified, which is a more
complicated process, but I suppose it can be done? HOWEVER, I have very
expensive carpet cleaning equipment and I am not going to subject my equipment
to oil based paint spills. You will have to find another business, who is
willing to use their equipment for this purpose.
on this type of extraction work varies by how much WATER BASED paint is dropped
on the carpet. I would have to see
it in person to give you a price quote.
stain guard included with the carpet cleaning area price?
Answer: No, but I do carry both stain guard for
carpet as well as upholstery for a additional cost. Call or check my pricing
sheet for details.
Do I need to vacuum the
carpet before you clean it with your equipment?
Answer: YES! This is highly recommended for carpeted areas, esp. if you have
pets. Even though truck mount equipment pulls a lot of suction, pet hair is
best removed by vacuuming the areas, with a vacuum that has a working roller
brush, before the hot water extraction cleaning process. I do provide vacuuming
for customers, but it is an extra charge and typically runs at $35 per house.
If you can vacuum the areas of carpet, esp. along the side boards, this will
save you some money.
Do you move furniture? If so, what do you move?
Answer: I will move light furniture, ie recliners, couches, loveseats and coffee tables. I do
not move beds without rollers, dressers, armoires, entertainment centers, or
electronic equipment and desks.
I move all the furniture out of the room(s) before you get here in order to
help you out?
Answer: No. This is totally unnecessary unless your
areas are so cluttered that it is difficult to get between the furniture. I
will simply move your sofa over about 4 feet, clean underneath it, and then put
it back with plastic or Styrofoam blocks underneath it to prevent stain
bleeding or rust spots. You can take the plastic and blocks out after carpet is
completely dry. When I am done, your living room or other areas will be back
the way they were before I started cleaning. Very simple, very easy. No need to
worry about this.
you want the carpet cleaned under heavy furniture, you will need to make
arrangements to have this moved out of the area first, but most customers just
have me clean around the heavy furniture.
If your moving, then it would be best to have the carpet cleaning done
I have babies and pets at home. Are the
chemicals you use safe for them to be around?
Answer: Yes, the chemicals I use are made for
residential and commercial facilities. Some of these chemicals even have green
seals of approval and are environmentally friendly. I have cleaned hundreds of
homes and businesses so far over the last 4 years without a complaint.
if you have children or pets running around, I always warn the parents not to
let them wander around on the carpet while I am prepping the traffic areas with
prespray to be cleaned. The prespray
has solvents and other chemicals that can be harmful to them and cause skin
irritation, especially if they run around on it or put their fingers on the
carpet and stick them in their mouth or eyes. Parents
need to supervise their children and pets while I am cleaning their carpets and
After the cleaning has been completed, there are no harmful residues left in
the carpet fibers or upholstery fabric, but its best to wait until it
thoroughly dries before allowing pets and children back on it. Yes, it will be
safe for them to crawl on the carpets again after it dries.
I can provide you MSDS Sheets on any of the cleaning products I carry. Just let
me know what you would like before I come out to your residence or business or
I can email them to you?
How long does it take for the
carpet to dry and can I walk on it after you clean it or should I wait until it
It depends on the humidity inside the house. Typically, it takes just a few
hours for the carpet to completely dry. You can speed this up by keeping the
windows closed, if it’s raining outside, and turning on the heat in the
fall and winter or the A/C for spring and summer. This will help to dehumidify the
moisture from the air. Also, turn on all ceiling fans in available areas to help
circulate the air.
Walking on the carpet while it's still moist is unadvisable as it slows down
the drying process and any dirt on your shoes will easily cling to the carpet
fibers. Please don’t let your pets back on the carpet until it completely
dries. The first thing a dog or cat will do is lay on the carpet and the fur
will cling to it because it is moist.
Pet Odor Questions:
My pets have urinated on the carpet and it
really smells! Does a standard cleaning cover this problem and eliminate these
Excellent question! No, a standard cleaning will
NOT eliminate heavy pet odors, such as urine, vomit, and fecy
odors from animals as well as humans. The bacteria, which causes these odors is
residing in your carpet padding and cannot be reached with standard cleaning
equipment. I do carry equipment, chemicals and have proven methods that can
quickly and efficiently help eliminate these problem areas without damage or
removal of your carpet and padding. However, this goes beyond the standard cleaning
price per area. Please call & make an appointment for a quote and further
information about this. As a note,
this will only work, if we know exactly where your pet has urinated/vomited/or
defecated. If the pet odors are
wide spread throughout your carpeting, then this makes total odor elimination
exponentially more difficult to resolve.
Please see the pet odor question under Guaranties.
I have pet hair on my carpet.
Does your truck mounted equipment remove all pet hair?
completely! I recommend that the area be thoroughly vacuumed first with a good
quality vacuum cleaner that has a working roller brush for pulling up the pet
hair. Even the most powerful truck mount equipment cannot pull out all the hair
follicles out, which are deeply embedded in the carpet fibers. The vacuum roller brush is better at
pulling the embedded hair follicles out of the carpet fibers because the
bristles from the roller yank these follicles up. Once a thorough vacuuming is done, then
a hot water extraction cleaning should follow and between these two, most of
the hair and dandruff should be eliminated, along with the pet odors.
is your fuel charge outside the 25 mile limit?
will change according to the market price of fuel. For the current fuel rate, check my pricing page.
I try my best to keep this as reasonable as possible, but my Chevy box truck
consumes a lot of gas because I am hauling thousands of pounds of water, equipment,
and chemicals around.
I will be going out for a while. Can you make
sure my children or pets don’t wander outside or give me a call me if
answer is NO! I cannot supervise children, pets, or property for the guardians
or the owners. I don't have time to do this and try to get my job done too. I
also will need to bring a few hoses in through the front door or a window.
your little ones tend to wander out the door, you may want to direct them to
other areas and supervise them more closely while I am cleaning at your
property. If you are going to be
out, please consider hiring a guardian to supervise while I am cleaning.
you completely secure my property before leaving the premises?
will do my best to lock front door and close garage door, but it is the
property owner’s responsibility to secure the premise. I will not check every window, back
door, or garage side doors, etc. I
am a carpet cleaner and not a security guard.
you have a favorable listing with Angie’s List, Google Maps, or any other
customer service rating websites?
Yes, I am listed with many websites that offer non paid company listings, such
as Angie’s List and yes, I have favorable ratings from my clients. You can check out community feedback
with Angie’s List if you’re a paid subscriber with them. If you want free feedback, you can also
check out Google Maps by going to
and type in QACC.BIZ, where a Google Places Listing for my company will
show up. There you can get a lot of
details, including customer feedback.
You can also go to the Tulsa
BBB.org or call them and they will give you information. We encourage you to do so.
website also carries a page with
hyperlinks to the various websites
mentioned above and more for further reference.
What guaranties of satisfaction does Quality
Assurance provide for its clients?
Assurance Carpet Care guaranties work satisfaction or it will be done over to
the client's satisfaction at NO extra cost. Part of Quality Assurance Carpet
Care's satisfaction guaranty program is having the client do a walk through
inspection of the work upon completion and take care of any discrepancies on
the spot. If this is not possible, then QACC will call or email you within a
day or two to do follow up to make sure you as the client are satisfied with
the work done. This saves both the client and QACC a lot of time, money, and
convenience. It is our hope that you will call us back every year because you
are very satisfied with the services we provided to you as a client. We welcome
perspective clients to check us out at the Better Business Bureau and read the
feed back from the community to verify our track record. Then give us a call today and schedule
I have heavy pet urine/fecies/dandruff
odors in my carpeting all over the house. Not sure which area it is coming
from? Can you guaranty that my carpets will be odor free once you have
completed carpet cleaning and deodorizing?
want to make something perfectly clear here. People who have allowed their pets to
urinate and defecate all over their carpets on a continual long term basis have
a more serious problem that goes beyond carpet cleaning. The problem is now residing down in
their carpet padding as well as the carpet itself and
may even be saturating the concrete or floor boards beneath padding. A standard
or even a heavy duty carpet cleaning from ANY carpet cleaning business; can
only rid your carpet of dirt and odor causing bacteria ON THE SURFACE of the
carpeting and NOT in the padding itself, where the biggest problem
resides. Don’t let other
businesses reassure you of the power of their pet enzymes, because this is only
useful for some surface applications.
QACC uses spot extraction techniques that can eliminate most bacteria &
odor down in your padding, but only if we know exactly where the odor source
resides? It would be too
costly to do spot extraction on all your carpeting though. So, this leaves you with the choice of
replacing your carpet padding and carpeting, and then deodorizing concrete
foundation; which is considerably more expensive or taking your chances with a
heavy duty carpet cleaning , some spot extraction work, and a heavy topical pet
deodorizer, which can help eliminate much of the odor.
I do offer a 7 day guarantee, but several restrictions apply to this:
only applies to areas that have been treated for urine by the technician within
7 days. For instance, if you had a
corner of your living room treated, but now the other side of the living room
smells like urine, then new costs apply.
However, if the same area still smells like urine within 7 days, I can
retreat it 1 time with a topical odor killer.
areas that have been re-urinated on after the treatment do not qualify for a free
I am looking for a certified tech to clean my
textiles. Are you certified?
Answer: Yes, I am IICRC Certified.
If you are IICRC Certified, why don't you have a
green seal of approval by the IICRC on your website or truck?
Answer: In addition to becoming certified in a
particular area, the IICRC offers business owners the opportunity to advertise
the green seal as an IICRC proprietary trademark insignia on their business
firm's website(s) as long as they keep their certification current. The
business firm must pay them extra fees each year in order to post their
proprietary IICRC trademark seal, which is their intellectual property right to
do so. I have opted not to pay for this extra large expense each year. However,
I still carry IICRC certifications, which are current and can be verified.
If you are certified, why are you not listed on TheCleanTrust/IIRCR Website?
Answer: This is a service the IICRC provides for
those who choose to pay the extra fees to become a certified firm and list the
green seal of approval on their website(s). There are many technicians who are
certified, but not listed on the IICRC website as a certified firm.
How do I verify that you are IICRC certified
Answer: The IICRC issues each of its certified
members a certification card, which I can present to you, if asked for. I will
be happy to show it to you and provide all the necessary verification
information you need. You can also call the IICRC @ (360) 693-5675 and verify my status (Jeffrey Mann #142011). If you
would also like to see their website for more contact information, go to: http://www.iicrc.org/contact.shtml. They have recently changed their name to TheCleanTrust. Even though I keep my certifications up to
date, they will not list me on their website unless I pay them lots of money to
be a certified firm. So, you have
to call and verify my certifications.
Does this IICRC Certification Guaranty
Satisfaction or your money back?
Answer: IICRC Certification provides information,
hands on training, and testing to each certified tech. It is the hope of the
IICRC that the technician or the firm will apply everything that they have
learned out in the field. However, these certifications do not provide any
level of money back guaranty. This is up to the technician or business to
determine their satisfaction guaranties for their customers.
you clean silk upholstery?
use the hot water extraction cleaning method for upholstery cleaning. According
to many experts I have spoken with; silk is best cleaned using dry cleaning products,
which I don’t carry. It
should also be handled by silk fabric specialists as well as silk cleaning
products, which I don’t carry due to the low demand for this and high
liability. If you’re looking
for these services, then plan on paying a lot of money for them.
you clean antique upholstery and oriental rugs?
upholstery and rugs should be cleaned by antique cleaning specialists,
especially if the pieces are 100 years and older. Due to the liabilities involved with
cleaning these, it’s best if I refer these services to antique cleaning
specialists who can better handle these unique pieces.
you carry upholstery stain guard? How much do you charge for protecting my
I use Maxim Advanced for Upholstery.
This is another fine product from Bridgepoint
Products, Inc. Prices vary according to each piece. Typically, the cost of upholstery protection is 50%
the cleaning cost.
do furniture companies and even other upholstery cleaners charge so much more
for protecting my furniture and you’re so inexpensive?
cannot comment on the pricing practices of other businesses, but I can say that
I use very reputable products,
which will last for years or until your next hot water extraction cleaning. My goal is not to price gouge my clients
because other companies do this too.
My goal is to obtain clients, who will call me on a regular basis
because they are satisfied with the services, products, and pricing I provide
types of payments do you receive?
Checks, Money Orders, Visa, Mastercard,
American Express, or Discover and, of course, Cash upon completion of work. I can also do a PayPal
payment, but this would have to be paid in advance of cleaning.
you take out of state checks?
but you will need to provide your driver’s license or a valid photo ID.
will not be at the location because I am out of state right now. Can I call in advance to schedule a
carpet cleaning and send you a check by mail/Invoice or meet you when I am back
in town at a later date?
No! You must be there in person or assign a
representative who can make decisions on your behalf as well as making proper
payment. They will need to sign the
invoice, authorizing the work to be done, and then pay for the work when
it’s completed. No
you provide your services and just send me an invoice by mail?
I only do this for commercial businesses with stable operating locations (ie hotels, restaurants, financial centers, etc). I don’t provide this type of
service for residential customers or rental owners.
do you handle returned checks?
Everyone from time to time looses track
of their finances and gets a returned check. So, I give people a 10 day grace period
to make good on honest mistakes and most do. However, please keep in mind that this
becomes a legal matter once you write a check for services rendered. After 10 days without making good on your
debt; the check will be handed over to the authorities and no longer in my
hands. So, please be financially responsible and take care of this matter as
promptly as possible.
will need to make a payment of cash or provide a
certified money order within 10 days of notification + a $25 return fee to cover bank fees, expenses, and other inconveniences.
Assurance Carpet Care
Call Us Today 918-948-5333